Refund and Cancellation Policy Digital Product Policy: Because our products are digital eSIMs delivered instantly via email, they are considered "used" once the QR code is generated and sent to you. Therefore, we do not offer refunds for change of mind or accidental purchases once the order is processed. When are refunds applicable? We stand by the quality of our service. You are eligible for a full refund only in the following cases: โข Technical Issues: If the eSIM fails to connect to the supported network due to technical issues on our end, and our support team cannot resolve the problem after troubleshooting. โข Compatibility: If your device is proven to be eSIM-incompatible, provided you contact us before attempting to install the eSIM. โข Incorrect Product: If you received the wrong data plan or QR code due to an error on our part. How to request a refund: 1. Contact us at dalkemahmod5@gmail.com within 24 hours of your purchase. 2. Provide your Order Number and a screenshot of the issue (e.g., error message on your device settings). 3. Our team will evaluate the request. If approved, the refund will be processed to your original payment method within 5-10 business days. Damages and Issues: Please check your email inbox (and spam folder) immediately after purchase. If you do not receive your QR code, contact us immediately so we can resend it to you.